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📜 Terms & Conditions

Last updated: 13 July 2025

Welcome to Dear Frankie! By reading, subscribing to, advertising in, or buying from Dear Frankie, you agree to these very sensible, legally-required, and slightly cheeky Terms & Conditions.

1. Who We Are

Dear Frankie is your friendly local newsletter for Franklin, Auckland. We send delightful, slightly irreverent, community-focused stories and news straight to your inbox.

2. Newsletter Content

We strive to be helpful, funny, and correct. But typos sneak in. Events get rescheduled. Weather happens. We're not on the hook for old info, small mistakes, or surprise rain showers.

3. Advertisers & Sponsors

Thinking of advertising with us? (🥳 Yay, welcome aboard!) Here’s the deal:

• Please get us your ad copy, links, and images on time.
• Your ad must be honest, non-spammy, and not make our readers want to crawl under a table.
• All ads need our editorial thumbs-up. We don’t run promotions for pyramid schemes, political or religious groups, weaponized essential oils, or anything even vaguely cultish.
  We reserve the right to decline or pull an ad if it doesn’t suit our standards or vibe. If we cancel your ad, you’ll get a refund when appropriate.

4. eBooks & Local Guides

When you buy one of our digital goodies (like an eBook or a Franklin guide), you’re buying a license to read it - not to share, sell, or gift it to your cousin, your dentist, or Ms. Thompson’s entire Year 7 class.
Digital sales are final unless something’s genuinely broken. If your file won’t open, let us know - we’ll fix it with our signature mix of care and colourful language.

5. Refunds & Cancellations

Let’s chat about refunds:
📣 Advertising​
Once you’ve booked and paid, that ad space is yours. No refunds for late submissions, ghosting us, or a prophetic dog dream warning you off marketing.
BUT: if we have to cancel your ad (content issue, scheduling clash, or a miscommunication), you can choose to reschedule or get a full refund.
You have 14 days from payment to flag any issues. We’ll process refunds in 5–7 business days.

💻 Digital Products (eBooks & Guides)​
All digital product sales are final - once downloaded, it’s out in the wild.
BUT! If your file is corrupted, won’t download, or accidentally turns into a council bylaw PDF, you have 14 days to ask for a fix or refund. If approved, we’ll process it in 5–7 business days.

6. Intellectual Property

Everything in the newsletter - writing, guides, bad jokes, photos, illustrations - is copyrighted to Dear Frankie unless otherwise noted. Please don’t pinch our stuff. Want to share or quote us? Amazing! Just credit us and link back.

7. Privacy

Check out our Privacy Policy to see how we collect, store, and (very importantly) don’t sell your info. Because that’s gross.

8. Limitation of Liability

Dear Frankie can’t be held responsible for:

• Your decision to go to that new speed dating event at the cage
• The flakiness of a croissant we recommended
• Existential sadness over your favourite pie being discontinued (Don't do it to us, Danny!)
  We provide information and entertainment, not iron-clad promises. Use your brain. Also sunscreen. And maybe pack an umbrella.

9. Changes to These Terms

We might tweak these Terms & Conditions from time to time. We’ll try to give you a heads-up in the newsletter or elsewhere, but if you’re the rare human who reads this page, maybe check back now and then. Legend.

10. Contact

Got questions? Complaints? Love letters?
Email us: hello@dearfrankie.co.nz